9-27: Hypercolor...I mean Hyperreading
Similarly, Microsoft has map concerning their updates and downloads. However, it Microsoft has more of a flow of information from one link to another. If you want to learn about Windows XP, you click one link which brings you to another page. Continuing down the line, you find more specific information regarding your question. So, they use a conceptual type map helping to sting ideas and information together. But, Microsoft seems to enclose the user inside their realm like a black hole.
Mozilla has forums for the general public to help one another. Since it's open source, any one who knows programming language can help. While at Microsoft, you would have to browse various tech. articles or wait for a response from a Microsoft representative. Also, the level of interaction between users at Mozilla seems much greater than at Microsoft. However, help may be limited at Mozilla because there is no Tech. support unlike Microsoft. So while each has their benefits, they each have various flaws due to the nature of their companies.